Terms & Conditions

This website is operated by Handle & Mould Living. Throughout the site, the terms “we,” “us,” and “our” refer to Handle Shop Couture.
We provide this website—including all information, tools, and services available on it—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms of Service,” “Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using the website. If you do not agree to all the terms and conditions of this agreement, you may not use the website or access any Services.
Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update or modify these Terms at any time by posting changes on this page. Your continued use of the website following such updates constitutes acceptance of the revised Terms.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform enabling us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or you have given consent for any of your minor dependents to use this website.

You agree not to use our products for any illegal or unauthorized purpose, nor violate any applicable laws (including copyright laws).
Transmitting any malicious code, viruses, or harmful software is strictly prohibited.
Any breach of these Terms will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding payment information) may be transferred unencrypted over various networks and adjusted to meet technical requirements.
Credit card information is always encrypted during transfer across networks.

You agree not to copy, duplicate, sell, resell, or exploit any part of the Service without our express written permission.
Headings used in this document are included for convenience only and do not affect the meaning or interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We strive to provide accurate and up-to-date information but cannot guarantee that all content on the website is complete, accurate, or current.
Information on the site is for general use and should not be your sole basis for decision-making.
Historical information is provided for reference only.

We may update or modify website content at any time but are not obligated to do so. You agree that monitoring changes is your responsibility.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Product prices may change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We are not liable for any modifications, price changes, suspensions, or discontinuations.

SECTION 5 – PRODUCTS & RETURNS POLICY

5.1 Product Information

Some products may be available exclusively online and may have limited quantities.
These items can be returned or exchanged only in accordance with our Return & Refund Policy.

We make every effort to display product colors and finishes accurately. However, screen settings and lighting conditions may affect color appearance.

To ensure consistent color and finish, we recommend purchasing items from the same collection. Variations may occur between different collections due to material differences (e.g., brass, aluminum, stainless steel) and production processes.

We reserve the right to limit product sales by person, region, or order and to discontinue products at any time.
We do not guarantee that any product will meet personal expectations, nor do we guarantee error-free service.

5.2 Returns & Non-Returnable Items

Returns must comply with our Refund Policy and may include restrictions on:

• Custom-made or made-to-order items

• Modified or personalized items

• Non-returnable items such as long handles, edge pulls, faucets, showers, tub fillers, and specific collections

5.3 Return Process

Customers are responsible for:

• Returning items in original packaging

• Using trackable shipping

• Paying all return shipping costs

• Providing accurate customs declarations

Returns sent to unauthorized locations (e.g., distribution centers) will be rejected.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. Limitations may apply to:

• Orders under the same account

• Orders using the same payment method

• Orders sharing the same billing or shipping address

If changes or cancellations occur, we may attempt to notify you using the contact details provided at checkout.

You agree to provide accurate and current account information, including billing details, email addresses, and payment information.

Please review our Refund Policy for more information.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control. These tools are offered as-is, without warranties or endorsements.

Your use of third-party tools is at your own risk, and you should review their terms before use.
Future features or services added to the site will also fall under these Terms.

SECTION 8 – THIRD-PARTY LINKS

Some content or products may link to third-party websites.
We are not responsible for examining or evaluating those websites and assume no liability for any third-party materials, products, or services.

Engage with third-party websites at your own risk. Review their policies before making transactions.
Any issues related to third-party products must be addressed with the third-party provider.

SECTION 9 – USER CONTENT, FEEDBACK & SUBMISSIONS

If you submit comments or creative materials—whether at our request or voluntarily—you grant us the right to use, edit, publish, or distribute those materials without restriction.

We are not obligated to maintain submissions in confidence or compensate you.

You agree that your submissions will not violate any legal rights of others, including copyrights, trademarks, privacy, or personal rights.
You may not use a false identity or provide misleading information.

We assume no liability for comments published by users or third parties.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, there may be errors related to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct these errors at any time without prior notice.

We are not obligated to update information except as required by law.

SECTION 12 – PROHIBITED USES

You are prohibited from using the website or its content:

• For unlawful purposes

• To violate any laws or regulations

• To infringe intellectual property rights

• To harass, abuse, insult, defame, or discriminate

• To submit misleading information

• To spread malware or harmful code

• To collect personal information unlawfully

• To spam, scrape, or phish

• For obscene or immoral activities

• To interfere with website security features

We reserve the right to terminate your access for violating prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, secure, or error-free service.
Use of the Service is at your own risk.